Quiet process. Clear checkpoints.
A professional investigation should never feel like a black box. You should understand what is being assessed, what is being done and what can realistically be reported.
Tell us what is happening.
Share the concern, objective and information you already have. Start with only what you are comfortable sharing.
Define the question.
We consider feasibility, lawful scope, available leads and what kind of investigation may actually help.
Set the assignment.
Where appropriate, the scope, deliverables and commercial terms are agreed before work begins.
Do the field work.
Agreed investigative work is undertaken with appropriate documentation and case discipline.
You should never have to chase your own investigator.
Communication expectations are discussed at the outset so clients know how updates and reporting will be handled.
Findings are separated from assumptions.
Professional reporting focuses on what was observed, verified, obtained or otherwise established within the assignment.
Information stays purposeful.
Case information should be handled responsibly and only for legitimate investigative purposes.
Every assignment should end with clarity about what was done.
Depending on the assignment, closure may include a written report, documented findings, relevant supporting material and a discussion of limitations.